A History of Reliability 57 Years of Safety and Assurance

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  • 57 Years of Safety and Assurance
Passenger Steps Photos

Pride Built upon 57 Years of Service

Since our establishment on July 1st, 1967, we at JTA have had an unblemished record of zero accidents involving human fatalities.

Such a record has been achieved thanks to the efforts of our predecessors who worked with flight safety as their top priority since the foundation of the company and a source of pride for us at JTA.

"The basic tenets of an airline company is safe operations." From those in top managerial positions to front-line workers, this mantra has been ingrained in each member of JTA. We are committed to continuing this record for eternity, and we are steadfastly executing safe operations with each and every flight today.

Staff lined up in front of aircraft

Keeping a High Level of Safety Awareness

The JAL Group, which continues to maintain a high safety awareness, was involved in the JAL123 accident on Mount Osutaka on August 12, 1985 (520 fatalities). The incident was the world's largest single-aircraft accident that severely damaged the public's trust in aviation safety.

The JAL Group must firmly inherit the lessons of this accident and ensure that all employees maintain a high level of safety awareness.

To this end, we are working to build a safety culture through safety awareness education programs based on the 3 Reality Principle (real objects, real people, real location). In the programme, workers reflect on the JAL123 accident at the Haneda Safety Awareness Center (real location), viewing interview videos of those involved in the accident (real people), and memorial climbs to Mount Osutaka (real location).

Cabin Attendant Photos

Further Improvement of Safety Awareness

On August 26, 1982, a runway overrun accident occurred at the former Ishigaki Airport, where out of a total of 138 passengers and crew members, 3 were seriously injured and 45 lightly injured. The aircraft was severely damaged and caught fire. This was the largest accident in the history of JTA.

We at JTA have learned sincerely from this accident and have made efforts to maintain a higher level of safety awareness by taking the incident as a valuable lesson.

Since 2013, our flight crew, cabin crew, and even our ground staff have participated in emergency evacuation training to reaffirm the actions needed to be taken as airline employees and to experience what it means to assist others. This was done in order to further enhance safety awareness.

Photo of mechanic

Passing Down Safety Awareness to the Next Generation

At JTA now, the proportion of employees who joined the company after the overrun accident and are unaware of the incident has increased to about 95%. Therefore, it is necessary to ensure the lessons learned from the accident are passed down to the next generation in order to continue to strive for safe operations with a high level of safety awareness.

In December 2016, we held a safety talk where four people involved in the accident (the co-pilot, cabin crew, maintenance engineer, and airport staff) told the employees about the situation at the time in person, to convey this safety awareness to the next generation.

Staff photo

Ensuring Reliable Safe Operations

Safety is about protecting lives and it is the fundamental premise on which JAL Group exists. As professionals in safety, we will take our mission and responsibility deeply to our hearts, and will spare no effort in acquiring the knowledge, skills, and abilities to ensure the safety of every single one of our flights.

To that end, we will take the following actions:

  • Stop immediately when safety concern arises.
  • Comply with rules and strictly follow standard operating procedures.
  • Always check and confirm; never rely on assumptions.
  • Promptly communicate information without omission to ensure safety.
  • Deal with problems quickly and appropriately without underestimation.

The "Safety Charter" is printed on a card and distributed to all JAL Group employees.